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Jun 29, 2023

Case studies

Case Study: Postpaid and Bill Pay Management

Our suite of products allows our customers to manage both Postpaid and Bill Payment. Due to our extensive functionalities and features, customers are able to perform tasks that many times require several platforms, all in one system. See below how we solved specific pain points for a large telecom carrier in The Americas.

Customer Profile:  Large telecom carrier in The Americas.

Customer Pain Points:

  • Different electronic payment systems: Many electronic payment partners had different systems and integration methods making it difficult to track and manage when updating billing systems.
  • Partner support was provided by the carrier: When electronic payment partners had technical and operational issues, these fell on the carrier to solve, eating away at their resources.
  • Lack of transparency and visibility: Carrier was not able to track bill payments across all electronic payment partners in one place and in real-time.
  • Poor customer experience: Payments from electronic partners were processed in batch processes that took 3 days or more to complete.
  • Several countries and large transaction volumes: This carrier’s network spanned several countries and had large volumes of over 38,000 transactions bi-weekly.

Emida Solutions:

  • Different electronic payment systems: Emida’s technology allowed for one uniform process throughout the network, greatly reducing the chances of issues when updating billing systems.
  • Partner support was provided by the carrier: Emida took full responsibility for all technical and operational issues from electronic payment partners, removing this burden from the carrier.
  • Lack of transparency and visibility: Our technology displays all relevant information in real-time making it easy to track all metrics in one place.
  • Poor customer experience: Payments from electronic partners were upgraded to real-time processing, greatly increasing the speed of receiving payments and reducing disconnections due to late payment.
  • Several countries and large transaction volumes: Our robust solution is able to safely and reliably process transactions across multiple countries with transaction volumes of any size. This is paving the way for new projects including e-bill printing, unified approach to early pay discounts, and more.

Customer testimonial on our Postpaid and Bill Payment Solutions

“Emida provides us with: uniformity, efficiency and transparency in the real-time processing, tracking and payment of electronic bill payment transactions, a massive difference to our CX; handling of all technical and operational issues; and a wider digital footprint, reducing reliance on our retail locations. Their support has resulted in us receiving payments up to 2 days sooner than before. (Financial modeling conservatively estimates this benefit at 0.33% of bill payment volume).”

Nazim Jamal, Director, Operations Excellence at Cable & Wireless Communications (a Liberty Global company)

If you’re interested in working with Emida on Financial Inclusion schedule a meeting with our COO Martyn Fricker here.

***

EMIDA Technologies is a fintech offering digital access to millions of underbanked consumers via its 36-country retailer network. Our products & services enable financial inclusion for 3MM monthly users through 50K+ points-of-sale offering a cash onramp solution. Additionally, we offer IT cloud-based services, SAS & ISO options, and a mobile network. Learn more at Emida.com.

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