Careers

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We take pride in building a great community of passionate professionals looking to learn and grow with us. Explore our openings below!

Job Post: Customer Success Agent

Job Location: Bogotá D.C. de Colombia

Workplace Type: Hybrid

Job Type: Full-time

Position Summary:

As a Customer Success Agent at Emida, you will be the primary point of contact between our clients and our technological applications. You will be responsible for providing bilingual technical support in English, maintaining a high level of customer service, and ensuring customer satisfaction in every interaction.

Essential Functions:

  • Provide technical support and assistance to clients regarding Emida’s developed applications.
  • Attend and respond to customer inquiries through various channels such as phone, email, and online chat.
  • Manage and resolve customer issues or complaints in a timely and effective manner.
  • Record and keep track of customer interactions in the Customer Relationship Management (CRM) system.
  • Efficiently and effectively troubleshoot technical issues, providing step-by-step guidance and practical solutions.
  • Maintain a professional and friendly tone in all customer interactions, regardless of the situation.
  • Log and follow up on support cases in the incident management system.
  • Collaborate closely with the team to report and resolve recurring issues.
  • Investigate potential causes of these issues and provide solutions within the specified scope of the role.
  • Participate in training and updates on Emida’s applications and technologies.
  • Meet company-established response time and issue resolution standards.

 

Qualifications/Skills:

  • Fluency in English (both spoken and written).
  • Previous experience in customer service or similar roles is preferable.
  • Technical education in systems or related areas (desirable).
  • Ability to work full-time, including rotating day and night shifts, from Sunday to Sunday.

 

Personality Traits:

  • Ability to work independently and as part of a team.
  • Excellent communication skills and the ability to explain technical concepts clearly and understandably.
  • Ability to address and resolve issues effectively and creatively.
  • Ability to work in an environment that may experience rapid changes and unforeseen demands.

 

How to Apply:

Join us as we work together to drive innovation and deliver exceptional solutions to our valued customers. Please submit your updated resume, cover letter, and relevant portfolio at the button below.

Emida Technologies is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to reviewing your application!

Job Post: Product Manager

Job Location: Bogotá D.C. de Colombia

Workplace Type: Hybrid

Job Type: Full-time

Position Summary:

As a Product Manager, you will be responsible for defining user stories and creating a product backlog, identifying user needs and being the point of contact between the client and the definition of the product with the Development team. Adding real value to the product and generating improvement and growth options for it.

Essential Functions:

  • Use the high-level perspective to define goals and create a vision for development projects.
  • Create the list of backlog items and prioritize them based on the overall strategy and business objectives.
  • Prioritize needs.
  • Understanding and anticipating the client’s needs.
  • Inspecting and evaluating product progress through each iteration.

 

Qualifications/Skills:

  • A bachelor’s or master’s degree in business administration, computer science, engineering, finance, or a related field.
  • Relevant certifications or coursework in product management, project management, financial technology, and telecommunications.
  • Deep understanding of the financial industry, including banking, payments, lending, investment, insurance, and regulatory frameworks.
  • Familiarity with telecommunications industry dynamics, services, technologies, and customer needs.
  • Knowledge of Telco-specific challenges, such as billing systems, customer relationship management, network infrastructure, and data management.
  • Proven experience as a product manager, preferably in a Fintech or financial services organization.
  • Demonstrated success in developing and launching innovative products or features in both the Fintech and Telco domains.
  • Experience collaborating with Telco operators, understanding their pain points, and delivering tailored solutions.
  • Ability to understand and communicate effectively with engineering and development teams in both Fintech and Telco domains.
  • Familiarity with Telco platforms, APIs, data analytics, and cloud computing.
  • Proficiency in using product management tools and software for tracking and documenting product requirements across Fintech and Telco domains.
  • Bilingualism is a requirement.

 

Personality Traits:

  • Excellent communication and interpersonal skills to work effectively with cross-functional teams, including engineering, design, marketing, sales, and Telco operators.
  • Strong project management abilities, including prioritization, resource allocation, and timeline management in both Fintech and Telco domains.
  • Ability to inspire and motivate teams, provide clear direction, and drive consensus in decision-making across domains.

 

How to Apply:

Join us as we work together to drive innovation and deliver exceptional solutions to our valued customers. Please submit your updated resume, cover letter, and relevant portfolio at the button below.

Emida Technologies is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to reviewing your application!

Job Post: Field Sales Representative

Job Location: Los Angeles, CA

Workplace Type: On the road

Job Type: Full-time

Position Summary:

As a Field Sales Representative, you will be responsible for growing and managing a network of retail store locations selling prepaid wireless products, provided by Emida under our distribution brand, Empower Retailer Solutions. You will also assist these retail partners with inquiries, product orders, and the usage of Emida’s point-of-sale system and related technologies.

Essential Functions:

  • Visit existing and potential Customers at retail store locations in Southern California, primarily in Los Angeles and occasionally in central CA.
  • Promote prepaid wireless programs to secure agreements with Emida.
  • Set up retail store locations with prepaid wireless programs and related product merchandise.
  • Provide assistance to Customers regarding product offerings, Emida technology, and operational processes.
  • Collaborate with Emida staff across various departments, including COO, sales, marketing, operations, and accounting.
  • Coordinate with Emida vendors to ensure an excellent customer experience.
  • Maintain detailed records of daily store visits and customer interactions.
  • Assist Customers with placing orders for sim cards, phones, and other equipment as needed.

 

Qualifications/Skills:

  • Excellent time-management and interpersonal skills.
  • Strong sales and marketing abilities.
  • Proficiency in word processing tools.
  • Strong command of spoken and written English, as well as exceptional customer service skills.
  • Attention to detail and a sense of ownership and pride in your performance.
  • Critical thinking skills and a team-player mentality.
  • High school degree or equivalent.
  • Language: Spanish (Preferred)
  • License/Certification: Driver’s License (Preferred)
  • Willingness to travel: 75% (Preferred)

 

Job Details:

  • Salary, plus commissions and mileage reimbursement
  • Monday to Friday

 

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 

How to Apply:

If you have a passion for sales, a drive for success, and the ability to excel in a dynamic environment, we invite you to join our team at Emida and become a key player in our continued growth.

To apply, please submit your resume and cover letter to aseyler@emida.com.

Emida is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Post: Junior Project Manager

Job Location: Bogotá D.C. de Colombia

Workplace Type: Hybrid

Job Type: Full-time

Position Summary:

As a Junior Project Manager, you will play a pivotal role in ensuring the successful delivery of projects to both internal and external customers. You will be responsible for leading resources from multiple teams, organizing, planning, and executing projects within constraints such as scope, time, cost, and quality.

Essential Functions:

  • Participate in the full lifecycle of projects, from requirements collection to delivery and closure.
  • Cultivate trusted relationships with sponsors, stakeholders, customers, and all internal and external teams involved.
  • Ensure the timely and successful delivery of our solutions, aligned with project goals and objectives.
  • Provide periodic and clear progress reports for each project under your supervision.
  • Act as a central point of contact and facilitate effective communication among all involved parties.
  • Provide comprehensive documentation for the operation and support of delivered solutions.
  • Offer training as needed for project-related initiatives.
  • Manage internal and external communications effectively.
  • Maintain and update project documentation for any changes impacting the projects.
  • Contribute to the continuous improvement of the Project Management Office (PMO) and related processes.

 

Qualifications/Skills:

  • Proven experience as a Project Manager or in a relevant software/technology-related role.
  • Knowledge of Agile/Scrum and waterfall methodologies.
  • PMI/PMP certification is a plus.
  • Demonstrated ability to manage multiple projects simultaneously with meticulous attention to detail.
  • Experience in delivering client-focused solutions.
  • Excellent verbal and written communication skills in both English and Spanish.
  • Self-motivated and able to thrive in a results-driven environment.
  • Reliable, mature, and comprehensive approach to project management.
  • Strong ability to prioritize tasks effectively.
  • Exceptional critical thinking and problem-solving skills.
  • Always looking for opportunities to improve processes and enhance project efficiency.

 

How to Apply:

If you are an ambitious, bilingual Project Manager with a passion for technology and software projects, we invite you to be a part of our team. Join us as we work together to drive innovation and deliver exceptional solutions to our valued customers. Please submit your updated resume, cover letter, and relevant portfolio at the button below.

Emida Technologies is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to reviewing your application!

Job Post: Professional Quality Assurance (QA) Engineer

Job Location: Bogotá D.C. de Colombia

Workplace Type: Hybrid

Job Type: Full-time

Position Summary:

As a Professional Quality Assurance (QA) Engineer, you will test data management, and analyze the capacity with performance and load testing experience.

Essential Functions:

  • Design and implement comprehensive test plans.
  • Execute test cases, perform security analysis, and conduct threat modeling in a business context.
  • Actively work to minimize escaped defects.
  • Enhance test data management protocols.
  • Foster collaboration between Development and QA teams.
  • Maintain knowledge of software testing best practices, OWASP, Nexus, and micro services architecture.
  • Continuously seek opportunities for test automation and actively participate in the creation and maintenance of automation scripts and frameworks.

 

Qualifications/Skills:

  • Proven QA experience with automated testing tools, Python and other languages will be considered a plus.
  • Familiarity with data management concepts and databases.
  • Knowledge of agile methodologies(Scrum, Kanban), JIRA tools.
  • Comprehensive knowledge of testing methodologies, as well as proficiency in tools and technologies such as Selenium, JIRA, TestNG, Appium, Postman, Jenkins, and Cucumber or equivalent technologies.
  • Experience with CI/CD (Continuous Integration/Continuous Delivery) platforms, such as Travis CI, GitLab, or similar tools.
  • Exposure to no code/low code tools, RPA and/or new generation tools would be beneficial.
  • Knowledge of Docker or Kubernetes containers would be beneficial..

 

Personality Traits:

  • Detail-oriented, analytical, proactive, resourceful, and adaptable.
  • Comfortable working in a fast-paced environment, with the ability to work effectively as part of a team.

 

How to Apply:

Join us as we work together to drive innovation and deliver exceptional solutions to our valued customers. Please submit your updated resume, cover letter, and relevant portfolio at the button below.

Emida Technologies is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to reviewing your application!

Director of Customer Success

Job Location: Bogotá D.C. de Colombia

Workplace Type: On-Site

Job Type: Full-time

Position Summary:

As the Director of Customer Success, you will play a pivotal role in our organization’s success by overseeing our Customer Success teams and ensuring the highest level of customer satisfaction. Your leadership and expertise will drive strategic initiatives, optimize processes, and cultivate strong client relationships with our existing customers.

Essential Functions:

  • Team Leadership: Lead and manage a team of customer service professionals, fostering a culture of excellence, collaboration, and continuous improvement.
  • Customer Success Strategies: Develop and execute customer success strategies to enhance client satisfaction, retention, and upsell opportunities.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, product, and engineering, to align customer needs with business goals.
  • Industry Expertise: Leverage industry knowledge to tailor customer service approaches, addressing unique challenges and opportunities within the [telco/technology] sector.
  • Data-Driven Insights: Analyze customer feedback and data to identify trends, insights, and areas for improvement in the customer experience.
  • Process Optimization: Implement and optimize customer success processes to ensure efficient onboarding, support, and issue resolution.
  • Mentorship: Provide guidance and mentorship to team members, supporting their professional growth and development.
  • Complex Issue Resolution: Act as an escalation point for complex customer issues, demonstrating strong problem-solving and negotiation skills.
  • Innovation: Stay current with industry trends, competition, and best practices to drive innovation and maintain a competitive edge.


Qualifications/Skills:

  • Bachelor’s degree in relevant field, or equivalent work experience.
  • Minimum of 5 years of experience in managing customer service teams, ideally in the [telco/technology] industry.
  • Proven track record of driving customer satisfaction, retention, and upsell opportunities.
  • Strong understanding of [telco/technology] products, services, and industry dynamics.
  • Exceptional leadership skills with the ability to inspire and motivate teams to achieve results.
  • Data-driven mindset, utilizing customer insights and metrics to inform decision-making.
  • Excellent communication, negotiation, and problem-solving abilities.
  • Experience in implementing and optimizing customer success processes.

How to Apply:

If you are ready to lead our Customer Success teams to new heights and drive exceptional client experiences, we want to hear from you. Please submit your updated resume, cover letter, and relevant portfolio at the button below.

Emida Technologies is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to reviewing your application!

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